Information questions
Frequently Asked Questions
How long does shipping take?
Shipping times depend on your location and the shipping method chosen at checkout. Typically:
- Standard Shipping: 5 -8 days
- Express Shipping: 3 - 5 days
You’ll receive a tracking number to monitor your order’s progress.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier's tracking page.
How can I contact customer support?
Our support team is here to help! You can reach us via:
- Email: sales@qgoodsnetwork.com
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 30 days of receiving your order with photos of the damaged or incorrect item. We’ll arrange a replacement or refund as quickly as possible.
Do I need to create an account to shop?
you can shop as a guest. However, creating an account allows you to save your details, track orders, and access exclusive member perks
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